Center for Academic Success & Records

Services for students with disabilities

Southwestern University strives to provide an accessible environment for students with disabilities. The Center for Academic Success and Records (CASAR) treats all students professionally, and respects confidentiality. Click here for confidentiality practices. To determine reasonable and appropriate accommodations, students who have disabilities should follow these steps:

  1. Gather documentation regarding your disability including psychological, neurological, or other test results, previous accommodations received, and relevant information from your medical provider. See the Documentation Guidelines below and contact the Assistant Director if you have questions. This information will be confidential as required or permitted by law. Documents may be submitted by email to, by fax at 512-863-1744, or by mail to 1001 E. University Ave. Georgetown, TX 78626.

  2. Once your documentation is turned in, contact the Assistant Director of Academic Success (Jennifer Smull) for an appointment via telephone at 512-863-1286 or by emailing  We are located on the first floor of the Prothro Center for Lifelong Learning, Suite 120.
  3. If this will be your first visit with the Assistant Director, please fill out the Disability Services Intake form (in the right column) and bring it with you to your first appointment.

Temporary Accommodations

Students who are in the process of being tested for a disability or students who sustain an injury that leaves them in need of temporary assistance may contact the Assistant Director for temporary accommodations. To receive temporary accommodations, steps one and three must be followed and this verification form must be completed and returned.


Once it is determined a student is eligible, the Assistant Director will work with each student to determine what package of accommodations best fits the student’s needs. Some common accommodations include:

  • Accessibility: Any questions about physical or program access including but not limited to: keys to wheelchair lifts and elevators, interpreting and captioning services, classroom locations, large print resources, maps or accessible parking and entrances should be directed to the Assistant Director of Academic Success.
  • Advising Assistance: All Southwestern Students are assigned an adviser prior to First-Year or Transfer Orientation, usually a faculty member. The Assistant Director of Academic Success can work with a student and his/her adviser to develop an appropriate degree plan, and to work with students on advising or academic concerns related to a specific course.
  • Alternative Formats: For students with a demonstrated need, the Assistant Director will assist in obtaining texts in audio, digital, Braille or other alternative formats. When texts are not available in an alternative format, they can originate from volunteer readers. This accommodation can take time to arrange, so be sure to visit with the Assistant Director in a timely manner if you need this service. 
  • Attendance: There are very limited situations in which the Assistant Director can assist in working with faculty if a disability is episodic in nature or requires absence from class for a reason related to the disability. Click here to view the policy and procedure for an attendance accommodation.
  • Course substitutions: Course substitutions at Southwestern are rare and the process may vary depending on the course you want to substitute. Click here for more information about Southwestern’s Policy for Substitutions.
  • Facilitation with faculty: In addition to helping students negotiate accommodations with faculty and departments, the Assistant Director is available for outreach and educational services to faculty, students, staff and departments on campus. This may include educational programming, classroom resources, speaking engagements or one-on-one consultation. 
  • Housing & Meals: When safety or health require special housing accommodations, the Assistant Director can work with the student and Residence Life to determine a reasonable accommodation. Parents are not allowed to live on campus with students. The University is not responsible for securing personal assistance in their living situations. Visit with the Assistant Director for more information. Click here for the policy on housing and meal plan accommodations. 
  • Note taking & Assistants: CASAR uses a volunteer pool of fellow students to serve as note takers or student assistants when needed. Note takers are students enrolled in the same class as a student with a disability who agree to provide copies of the notes they take for themselves to students through a confidential process. Student assistants may be used as readers, lab assistants, or other academically appropriate roles.
  • Peer Mentors: CASAR employs Juniors and Seniors who are skilled in working with small groups and individual students. These peer academic mentors are available to work on general topics such as note taking, organizational skills, time-management skills, study skills and exam preparation.
  • Reduced Course Load with Full Time Status: There are rare situations where a reduced course load may be the most appropriate accommodation for certain students with a disabilities. This accommodation must be requested before the start of the semester, and will not be approved after the Add/Drop deadline has passed. See the Assistant Director for more information and click here for the procedure for requesting a reduced course load with full time status.
  • Registration Support: There are limited situations in which a student’s disability may require them to have classes clustered in specific ways. These students may receive support through the registration process to ensure that their classes are scheduled in such a way as to accommodate their disability. 
  • Service Animals: Southwestern University follows the Federal Regulations regarding service animals. Anyone using a service animal is encouraged to register with the Assistant Director of Academic Success.
  • Therapy Animals: Southwestern University will make every reasonable effort to accommodate a student’s housing needs. In some cases, therapeutic animals may be approved. Therapy animals are not pets and are restricted to a residence. A student may not bring an animal to campus and claim it as a therapy animal without having first gained approval and followed the proper procedures outlined here
  • Tutoring: Tutoring is offered through individual departments. CASAR staff can assist a student in finding a tutor in a specific department. 


Documentation Guidelines

If you are a student with a disability seeking any type of accommodation, appropriate documentation of the condition must be provided. The documentation must provide sufficient information to allow the University to determine whether the requested accommodation is reasonable and appropriate. Once documentation has been provided, a face to face meeting (as long as the disability allows) is required to move forward with the accommodations process. Documentation can be mailed, emailed, or faxed to:

Mail: Jennifer Smull, Assistant Director of Academic Success, Southwestern University

1001 E. University Ave., Georgetown, TX 78626

Fax: 512-863-1744 OR Email:

The documentation should adhere to the following specifications:

1. The documentation must be typed on letterhead and cannot be provided by a relative. Handwritten notes will not be accepted as documentation.

2. The documentation must outline the providers credentials and the credentials must be appropriate for the diagnosis under consideration. Documentation can be provided by more than one provider if there was a team approach to diagnosis.

3. The documentation must include the diagnosis or diagnoses, and a description and/or report of any assessments or tests run to reach the diagnosis. If psycho-educational testing was conducted, the full report should be submitted.

4. From the professional opinion of the medical provider, the documentation must describe in detail the functional impact of the condition, including but not limited to how the condition impacts the students ability to live (breathe, eat, sleep, ambulate), learn, and function.

5. The documentation should be reasonably recent (within the last three years) or if the condition was diagnosed many years ago, the medical or other personnel providing the documentation should be someone who has some history of working with the student in dealing with the condition in an on-going fashion. If a student has neither recent documentation nor a provider who has worked with them on an ongoing basis for a condition diagnosed long ago, new testing or documentation may be required before moving forward with the accommodation request.

6. The documentation can (but does not have to) include recommendations from the health care professional. The student should be aware that recommendations given by a health care professional are not a guarantee that the recommendation will be followed. Any recommendations made must be determined to be reasonable before they will be followed.  

7. Documentation should be provided in a timely manner to allow for review, follow up and questions related to the documentation. Students should not expect to bring documentation and have accommodations provided the same day the documentation is turned in to CASAR. In addition to providing the documentation, a face to face meeting is required (when the disability doesn’t prevent it) to discuss the package of accommodations the student will need/use each semester.  

8. If a student used accommodations in high school or at another college, the student may turn that in as supporting documents. Generally, high school 504 plans and accommodations provided at other colleges are not considered sufficient documentation on their own.

Grievance Policy for Students with Disabilities

In compliance with Section 504 of the Rehabilitation Act of 1973, as amended (Public Law 93-112) and the Americans with Disabilities Act of 1990 (Public Law 101-336), Southwestern University prohibits unlawful discrimination on the basis of disability in its programs, services, and practices.

The complaint resolution process at Southwestern University for students with disabilities is meant to address complaints about the provision of appropriate academic accommodations in classes in which students with disabilities are currently participating.  The complainant must establish that the student appropriately requested the desired accommodation in accordance with the Policy on Academic Accommodation and Program Modifications for Students with Disabilities set forth in the Student Handbook and was unfairly denied the accommodation(s). 

If a complaint is brought by a student regarding denial of an accommodation needed in an ongoing class, the decision of the Assistant Director of Academic Success (or designate) to provide or deny said accommodation shall stand until such time as a formal resolution of the grievance process is achieved.

In situations where there is disagreement concerning the appropriateness of a particular accommodation, every effort will be made to resolve the disagreement as expeditiously as possible.

In the event a student at Southwestern University believes that he or she is being denied a reasonable academic accommodation, discriminated against within the academic environment based on a disability, or retaliated against due to an academic accommodation, the following grievance process is in place:

  • A meeting with the Assistant Director of Academic Success must be scheduled no later than 10 working days* after the denial, alleged discrimination within the academic environment based on a disability, or retaliation due to an academic accommodation. In this meeting, a discussion of individual needs will take place in an attempt to address the complaint and work toward an appropriate resolution.
  • If the student is not satisfied with the outcome of the meeting with the Assistant Director of Academic Success, he or she must, within 10 working days* of this meeting, contact the Assistant Dean of Academic Success and Director of Records at 512-863-1286 (voice) or to schedule an appointment.  The Assistant Director of Academic Success will make all documentation of the student’s disability available to the Assistant Dean of Academic Success and Director of Records.
  • If an academic accommodation and/or resolution of the complaint cannot be mutually agreed upon following the meeting with the Assistant Dean of Academic Success and Director of Records, the student must, within 10 working days* of this meeting submit in writing a petition to the Academic Standards Committee in care of the Dean of the Faculty, Cullen Building, Southwestern University, PO Box 770 Georgetown, TX 78627. In the petition, the student should set forth in writing the basis for the complaint, including, but not limited to, a description of any academic accommodations sought by the student.  All documentation of the student’s disability will be made available to the Committee.  The Committee will make a recommendation to the Dean.  A written response by the Dean will be provided within 10 working days* from the day the student submits his or her petition to the Committee.
  • In the event that the student believes that the complaint has not been resolved after following the above process, the student has the right to file a complaint with the Office of Civil Rights within the Department of Education.  In accordance with federal law, if a complaint is made to the Office of Civil Rights, all relevant records would be made available upon request.

*Note:  Working days are considered Monday through Friday (8 a.m. to 5 p.m.) when an academic term is in session.  It does not include Southwestern University holidays or breaks between semesters.

  Approved by the Faculty on April 24, 2012.


Identification of Resources and Providers

The Center for Academic Success will accept documentation from any qualified medical or service provider. While we do not support any particular provider, the lists below reflect professionals who have worked successfully with Southwestern or with colleges or Universities in the area. Linked documents are Adobe PDF Files.

On campus, CASAR works closely with Student Counseling Services and Student Health Services to provide comprehensive resources for students.