Help Desk
ITS [Information Technology Services] Help Desk services are to provide faculty, students and staff with assistance in their academic computer based activities.
Self Help [Knowledgebase]
Answers to many common questions can be found in our searchable knowledge base at its.southwestern.edu/kbs
Help Desk - Requesting Assistance
If you are unable to find the answer to your question in our Knowledgebase and need assistance, please contact us either by email or by phone at:
- (512) 819-7333 or x7333 Monday - Friday 8:00am - Noon and 1:00pm - 5:00pm CDT
- helpdesk@southwestern.edu
What's the best way to get help? Call the Help Desk or send us an email.
Walk-Ins
Faculty, students and staff may visit the Help Desk in person during office hours however priority is given to Help Desk phone calls, e-mail and scheduled appointments. The Help Desk is partially staffed in person Monday - Friday 8:00am - noon and 1:00pm - 5:00pm. If the Help Desk is not staffed when you arrive, use the phone on the desk and call 7333. Location: Prothro Center #253
Hardware/Software Problems
Problems with personal computers are not handled through the Help Desk. With that said, if a Help Desk technician is available, they are always happy to perform a quick evaluation of the problem and provide useful information to share with a vendor's warranty department.
