ITS [Information Technology Services] Help Desk services are to provide faculty, students and staff with assistance in their academic computer based activities.
Self Help [Knowledgebase]
Answers to many common questions can be found in our searchable knowledge base at its.southwestern.edu/kbs
Help Desk - Requesting Assistance
If you are unable to find the answer to your question in our Knowledgebase and need assistance, please contact us either by email or by phone at:
- (512) 819-7333 or x7333 Monday - Friday 8:00am - Noon and 1:00pm - 5:00pm CDT
What's the best way to get help? Call the Help Desk or send us an email.
Faculty, students and staff may visit the Help Desk in person during office hours however priority is given to Help Desk phone calls, e-mail and scheduled appointments. The Help Desk is partially staffed in person Monday - Friday 8:00am - noon and 1:00pm - 5:00pm. If the Help Desk is not staffed when you arrive, use the phone on the desk and call 7333. Location: Prothro Center #253
Problems with personal computers are not handled through the Help Desk. With that said, if a Help Desk technician is available, they are always happy to perform a quick evaluation of the problem and provide useful information to share with a vendor's warranty department.