SUeID Password Change
You can change your password by visiting www.southwestern.edu/password
REMEMBER - passwords are CASE SENSITIVE
pirate is different than Pirate
Where & How?
You can change your password in your browser at: www.southwestern.edu/password. You will need your OLD PASSWORD to change to a new password.
- Password1 cannot be changed to passWord1 [Your new password must be completely different from your current password]
- At least two lower case letters
- At least one upper case letter
- At least one number
- Password length: 6 - 8 alphanumeric characters
If you have forgotten your password, you can reset your password using Southwestern’s self-service password change service. This is accomplished by successfully answering several challenge questions which must be set up before using the self-serve password change service.
Setup your challenge questions NOW!
- You can setup your challenge questions by visiting www.southwestern.edu/password
- The answers are not case-sensitive (capitalization does not matter), but any punctuation used does need to be remembered. It is very important that you provide answers that only you know and that are not easily guessed by somebody else.
Then, if you forget your password, go to www.southwestern.edu/password. You will be asked for your University ID # (Pirate Card #) and then the self-service system will present you with 3 randomly selected challenge questions from the pool of 5 that you set up previously. After you have answered the three questions correctly, you will then be able to reset your password.
Trouble Changing Password?
If you are having problems changing your password, or, you changed your password and the new password does not work…
- Go to the Help Desk (location) [Monday - Friday 8:00am - noon 1:00pm - 5:00pm CDT] and bring your Pirate Card or another valid picture ID. If you are abroad or are not able to come to the Help Desk, call the Help Desk at 512-819-7333 [Monday - Friday 8:00am - noon 1:00pm - 5:00pm CDT]. You will be asked a few questions to verify your identity and note that this process takes longer to reset your password.