The one-stop service point in the Smith Library Center where you can find answers to technology questions, check-out books and materials, get a Pirate Card, make an appointment for a Research Consultation, and reserve the Poster Printer.

InfoDesk Hours

Borrower Services
Borrower Services

Tech Support


Pirate Card

 Specialty Printing

Contact Us



InfoDesk Hours


1:00 PM to Midnight

Monday - Thursday

8:00 AM to Midnight


8:00 AM to 6:00 PM


1:00 PM to 6:00 PM

Be sure to refer to the main library hours for holidays
and other times the library will be closed.

Borrower Services

Main Collection Materials

Patron type # of items allowed Loan period Renewals
Faculty unlimited (Due end of Spring semester)
Faculty (part time) unlimited (Due end of current semester)
Student unlimited 3 weeks 2
Staff unlimited 3 weeks 2
Alumni 15 3 weeks 1
TexShare 10 3 weeks 7 days
Town 10 3 weeks 1

Laptops & Audiovisual materials 
(checkout for Southwestern community only)

Videos, checkout laptops, and all other audiovisual materials check out for 7 days.

Reserve and Media Library materials (checkout for Southwestern community only)

7, 3, or 1 day loan; 2 hour in-library use; 4 hour in-library use
Overnight use permitted for some 2-and 4-hour desk reserves. Items checked out overnight before library closing must be returned within one hour of opening the following morning.


You can renew most items online via WorldCat Local’s MyLibrary Account link. Please note: audiovisual equipment and reserve items cannot be renewed online.


Technology Support

Trouble with your computer? Need help with some software? Professional and student support staff are available in person, by phone and through email to answer your technology questions and resolve your technology problems.

Call x7333 or (512-819-7333 from off campus) or stop by when the InfoDesk is staffed.

Click here to submit a ticket or check the status of tickets that you’ve submitted.

InfoDesk staff can evaluate a problem in order to provide useful information and find a solution but cannot conduct repairs on personal computers. Any actual repair needs must be taken off campus.

Click here for more information about local computer repair options.

Click here for more information on technology services provided on campus.

Pirate Card

Need a Pirate Card?  Have your photo taken and receive a card immediately. Please remember that Pirate Cards are REQUIRED for access to the Library after 9 PM. If you have lost your Pirate Card, there is a replacement fee of $20.00.  Pirate Cards are available anytime the InfoDesk is staffed.

Poster and 3D Printing Reservations

Need to print a poster or other large format print? 

Click here for instructions on how to print posters.

Click here to view the FAQ video for poster printing.

You need 3 items in order to print a poster for your department:

  • The poster file formatted as a PDF for 36” or 42” paper (preferably on a flash drive).
  • The department account number to charge the cost to (personal prints will be charged accordingly on Pirate Print).
  • A reservation to use the printer which you can make using the link above. If you arrive 15 minutes past your scheduled time, you may not be able to print because that may impact the next person scheduled to print.

Click here to reserve a time with the Poster Printer.

Reservations are available at the following times:

Monday - Friday, 8:30 AM - 12:00 AM & 1:00 PM - 4:30 PM

Click here for additional information and poster templates.

Need to start working on a 3D printing project?

Click here for information and 3D appointment requests.


Contact the InfoDesk

Call (512) 819-7333 or Click here to submit a ticket

If you cannot log into the ticketing system with your SUeID, call and let us know or send an email to

Alternate Contacts:

Ask a Librarian   Departmental Directory   Campus Directory