Getting Help 

IT provides faculty, students, and staff with assistance in their academic and administrative computing activities.

The InfoDesk

If you are unable to find the answer to your question on the Information Technology web site, please contact the InfoDesk by:

Creating a Ticket
Email infodesk@southwestern.edu to generate a help ticket. When creating a ticket, please be as detailed as possible so that your problem can be addressed as quickly as possible.

Calling the Support Line
Call x7333 OR (512) 819-7333 24/7 to report issues. Support staff can also generate tickets while on the phone.

Visiting in Person
Faculty, students and staff may visit the InfoDesk in the SLC in person during office hours. However, priority is given to InfoDesk phone calls, e-mail and scheduled appointments. The InfoDesk is staffed during the following hours:

Sunday: 1:00pm - Midnight
Monday - Thursday: 8:00am - Midnight
Friday: 8:00am - 6:00pm
Saturday: 1:00pm - 6:00pm

If no one is at the InfoDesk, please send an email to infodesk@southwestern.edu and a ticket will be generated.  

Hardware/Software Problems


Problems with personally-owned computers are not handled through the InfoDesk. If an InfoDesk technician is available, they may be able to perform a quick evaluation of the problem in order to provide useful information to share with a vendor’s warranty department.

For more information about local computer repair options, click here.