Interlibrary Loan FAQ

 

What Are Interlibrary Services?
What is Illiad?
How Do I Submit an ILL Request?
How Long Will It Take?
How Much Does It Cost To Borrow ILL Materials?
How Will I Be Notified?
How Long May I Keep the Item Borrowed?
What If I Lose or Damage Borrowed Materials?
What About Copyright?
How May I Contact the ILL Office?


 

What Are Interlibrary Services?

Books, articles, and other materials not owned by the A. Frank Smith, Jr. Library Center can often be obtained elsewhere for current students, faculty and staff of Southwestern University. We will attempt to borrow any materials needed but are unable to guarantee success for all requests. Borrowed items are subject to any restrictions imposed by the lender. These include the loan period length, “in library use only” restrictions, and whether or not renewals will be granted. Photocopies may be retained by the patron unless otherwise advised. All photocopy requests are subject to copyright restrictions.


 

What is ILLiad?
ILLiad is the service used by the library to process your ILL requests. With ILLiad, additional features are available to our patrons. For example, name, address and other personal information will be retained for future requests after entering them for the first request. Patrons will also be able to check on the status of their requests and make renewal requests online from any location.


 

How Do I Submit an ILL Request?
You may request an article or book loan by logging on to ILLiad. PLEASE CHECK THE LIBRARY CATALOG AND THE ONLINE JOURNALS LINK TO VERIFY LIBRARY HOLDINGS BEFORE SUBMITTING AN ILL REQUEST. All ILL requests will be processed as soon as possible. Patrons are encouraged to submit ILL requests as early as possible to ensure the timely arrival of their materials.


 

How Long Will It Take?
The time it takes to receive requested materials varies from loan to loan. With our in-state courier service, books will sometimes arrive within two or three workdays. Alternatively, if a book is difficult to borrow, it may take 3-4 weeks. Some photocopies are received on the day after requested while others take weeks to arrive. All ILL items are requested from the nearest and fastest source available with some consideration given to cost. There is no guarantee that any item can be obtained. In dire situations, it is advisable to contact the Interlibrary Services Office by phone (x1638), by e-mailing andersol@southwestern.edu or in person. The ILL Office is located in the Reference department of the library.


 

How Much Does It Cost To Borrow ILL Materials?
Interlibrary services are provided free of charge to current students of Southwestern University. Faculty and staff may use ILL without charge for any materials requested in connection with their duties at Southwestern University. Materials to be used for personal research interests will usually be provided without cost unless the library must pay additional fees in order to obtain the items. In these cases, the additional fees will be passed on to the requester for full reimbursement.


 

How Will I Be Notified?
Patrons will be notified by e-mail when materials arrive. Unless the lending library places an “in library use only” restriction upon the item, patrons may pick up their loans at the Circulation Desk. Items designated “in library use only” may be picked up at the Reference counter. When possible, photocopies will be delivered electronically and will be accessible from the patron’s ILLiad account. Photocopies will occasionally be mailed to the patron’s campus address. An e-mail will be sent to notify the patron in either case. The paper book band attached to each returnable item will specify the date when the item must be returned. Patrons may log on to their ILLiad accounts to check on the status of their requests.


 

How Long May I Keep the Item Borrowed?
The loan period is determined by the lending institution but is usually for two or three weeks. Patrons must abide by the return date shown on the book band attached to each interlibrary loan item. All materials may be returned to the Circulation Desk unless otherwise advised. If additional time is needed, the borrower must make a request for a renewal at least three days before the due date. This may be done by logging on the borrower’s ILLiad account. Renewals are granted at the discretion of the lending institution. If a renewal request is denied, the borrowed items must be returned immediately upon notification by e-mail or otherwise. ALL ITEMS ARE SUBJECT TO “RECALL” BY THE LENDING LIBRARY AND MUST BE RETURNED IMMEDIATELY ONCE NOTIFIED. If borrowed items have not been picked up by the due date, they will be returned to the lending library without further notice. Any overdue fines will be passed to the borrower.


 

What if I Lose or Damage Borrowed Materials?
Patrons assume full responsibility for any ILL materials borrowed on their behalf. In the event of lost or damaged items, the patron must pay for replacement cost, processing fees, and/or fines billed by the lending institution. Failure to pay damage or replacement costs, processing fees and/or fines may result in suspension of ILL services. All amounts unpaid at the end of a semester will be referred to the Business Office.


 

What About Copyright?
The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or other reproduction is not to be “used for any purpose other than private study, scholarship, or research.” If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of “fair use,” that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright.


 

How May I Contact the ILL Office?
Please contact Lisa Anderson at (512) 863-1638 or at andersol@southwestern.edu if you have any further questions.